سياسة الاسترجاع

At iTUBiA, customer satisfaction is important to us. Products may be returned or exchanged in accordance with the conditions outlined below.

Return or Exchange Requirements

The product must be in its original condition, without scratches, damage or signs of use, and must include its original packaging, accessories and documentation.
A copy of the invoice or proof of purchase must be provided.
The customer must specify the preferred refund method: bank transfer, Vodafone Cash or collection from iTUBiA’s headquarters.
The product must be sent to the following address:

iTUBiA
19 Abu El Mahasen El Shazly St.,
Behind Nabila Hotel, Mohandessin,
Giza, Egypt.

After sending the package, please notify us by email at info@itubia.com and provide the order number and shipping details.

The product must have been purchased directly from iTUBiA.
The customer must provide a valid invoice or proof of purchase.
The product must be returned with its original packaging, accessories, manuals and warranty documents.
The product must remain in a resalable condition unless it is being returned because of a confirmed manufacturing defect.
Products with missing accessories, damaged packaging, scratches, physical damage or signs of misuse may not be eligible for return or exchange.
The return or exchange request is subject to inspection and approval by iTUBiA.

If the customer receives a defective, damaged or incorrect product, they should contact iTUBiA as soon as possible and provide the order number, a description of the issue and supporting photos or videos where applicable.
Returned products will be inspected to verify the reported defect.
If a manufacturing defect or order error is confirmed, iTUBiA will provide an appropriate solution in accordance with the applicable consumer protection regulations. This may include replacement, repair or refund.
Damage resulting from misuse, improper installation, accidents, electrical faults or failure to follow the manufacturer’s instructions is not considered a manufacturing defect.

Refunds will be processed after the returned product has been received, inspected and approved.
The refund will be issued through the method agreed upon with the customer, such as bank transfer, Vodafone Cash or collection from iTUBiA’s headquarters.
Processing times may vary depending on the selected payment and refund method.
Original delivery charges may be non-refundable unless the return results from a confirmed manufacturing defect, shipping damage or an incorrect product supplied by iTUBiA.

This policy does not limit any rights granted to consumers under the applicable Egyptian Consumer Protection Law and regulations.

For return or exchange enquiries, please contact us:

Phone: +20 10 5062 9920
Email: info@itubia.com
Address: 19 Abu El Mahasen El Shazly St., Behind Nabila Hotel, Mohandessin, Giza, Egypt.