Warranty Policy
At iTUBiA, we are committed to providing genuine products backed by reliable warranty services through manufacturers and authorized distributors.
Our warranty policy is designed to ensure a transparent and professional after-sales experience.
1. Laptop Warranty
Laptops purchased from iTUBiA are covered by an 11-month warranty, subject to the manufacturer's or authorized distributor's warranty terms.
The warranty covers eligible manufacturing defects, including motherboard and keyboard defects, in accordance with the applicable warranty conditions.
Warranty services are provided through the manufacturer or authorized service centers.
2. Printer Warranty – Epson, Canon & HP
Eligible printers from the following brands are covered by a 3-year warranty:
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Epson Printers.
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Canon Printers.
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HP Printers.
Warranty coverage is provided directly through the respective manufacturers or their authorized distributors and service centers.
The applicable warranty period and conditions must be confirmed through the product's official warranty documentation.
3. Warranty Coverage
Warranty coverage generally includes manufacturing defects and hardware malfunctions occurring under normal operating conditions.
All warranty claims are subject to inspection and approval by the manufacturer or authorized service provider.
4. Warranty Exclusions
Warranty coverage generally excludes damage resulting from:
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Accidental or physical damage.
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Liquid exposure or electrical damage.
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Misuse or improper operation.
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Unauthorized repairs or modifications that cause damage.
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Normal wear and tear.
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Improper installation or maintenance.
Consumables, including ink and toner cartridges, are subject to their respective manufacturer's warranty conditions.
All exclusions are subject to applicable Egyptian consumer protection laws.
5. Warranty Claims & Service
To request warranty assistance, customers must provide:
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Original purchase invoice or valid proof of purchase.
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Product model and serial number.
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Description of the reported issue.
Warranty claims are handled according to the procedures established by the relevant manufacturer or authorized distributor.
iTUBiA can assist customers with information about the appropriate authorized service provider.
6. Returns, Replacements & Refunds
Warranty services are separate from product returns and refunds.
All return, replacement, and refund requests are subject to our official Return & Refund Policy and applicable Egyptian consumer protection laws.
For more information, please review our:
7. Important Warranty Information
Warranty periods may vary depending on the specific product model and the manufacturer's official warranty terms.
Where a product is advertised with a specific warranty duration, the applicable warranty documentation should confirm that coverage.
Nothing in this policy limits customers' statutory rights under Egyptian consumer protection laws.